What’s next for Personalisation? Shaping & influencing the social care market

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Jargon Buster

• Behaviour that challenges »

  Definition:

  A term used to describe behaviour like hitting or kicking other people, throwing things or self-harming. This behaviour is described as challenging when it affects the person’s safety and quality of life and/or the safety or quality of life of people around them.

  Categories: Communication, Words that blame

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• Best practice »

  Definition:

  A way of doing something that has been shown to be the most effective way of doing it.

  Categories: Standards and best practice

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• Care and support »

  Definition:

  The mixture of practical, financial and emotional support for adults who need extra help to live a good life – including older people, disabled people, people living with long-term illness or mental health challenges, and carers.

  Categories: No categories

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• Commissioning »

  Definition:

  Arranging care and support meet the needs of a person, group of people or wider population.

  Categories: Commissioning

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• Complex »

  Definition:

  The term complex refers to things that are puzzling and difficult to understand. There is often a lot going on. It’s a term that is used a lot in social care to describe people and their situation (‘complex cases’, ‘complex lives’, ‘complex needs’…)

  Categories: Words that blame

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• Complex needs »

  Definition:

  People may be described as having complex needs if they require a high level of support with many aspects of their daily life, from a range of health and social care services.

  Categories: Needs

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• Model »

  Definition:

  A way of providing care and support based on a set of beliefs and principles about what is right and works best. There are various different ways of providing care, and each organisation will decide which model to use.

  Categories: No categories

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• Needs »

  Definition:

  The needs a person has for care and support, that their local council is required by law to meet.

  The Care Act 2014 says that local councils are required by law to meet people’s eligible needs.

  Councils have to carry out a needs assessment if a person appears to need care and support, and follow the national minimum eligibility threshold to determine people’s eligible needs.

  Under the Act, local councils also have a duty to prevent or delay the development of needs for care and support, and reduce needs that a person already has. Councils also have a duty to provide advice and information about support available in the community that help people to meet needs that are not determined to be eligible.

  Categories: Needs

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• Personalisation »

  Definition:

  A way of thinking about care and support that puts people at the centre of understanding their needs, choosing their support and having control over their lives. It also means people have the support they need to live independently and actively in their communities.

  Personalisation is rooted in the belief that people are citizens first and foremost, and that people want to have a life, not a service.

  Categories: No categories

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