The Health Act 2009 amended the Local Government Act 1974 to give the LGO service its new powers from 1 October 2010. The change in role for the LGO means that adults who arrange and pay for their own care, or have a personalised budget, will have the same access to the independent complaints service as those people who have had their care arranged and funded by local authorities, which the LGO has dealt with for more than 35 years.
New report highlights need for focus on personalisation, choice and control, says TLAP
The King’s Fund has today, 25 September 2026, published ‘Direct Payments: Creating the conditions for choice and control’. This new research explores why Direct Payment uptake varies so widely across England, and what local authorities can do to improve it. Think...

