Local Government Ombudsman launches new complaints service for ‘self-funded’ adult social care

Published: 2 Nov, 2010

The Health Act 2009 amended the Local Government Act 1974 to give the LGO service its new powers from 1 October 2010. The change in role for the LGO means that adults who arrange and pay for their own care, or have a personalised budget, will have the same access to the independent complaints service as those people who have had their care arranged and funded by local authorities, which the LGO has dealt with for more than 35 years.

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The Prime Minister has established social care as a key government priority. It is encouraging to hear a Prime Minister acknowledge the importance of reform, describing previous failure to reform as “a major dereliction of public duty”, calling for “more problem...

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