An organisation set up by the government to make sure that all hospitals, care homes, dentists, GPs and home care agencies in England provide care that is safe, effective, caring, responsive and well-led.
If a person is unhappy with their care and support, they can contact CQC to let them know. Although CQC cannot investigate complaints about an individual person’s treatment or care, it inspects services and will use any information it receives to help it decide what to look at during an inspection.
The Health and Care Act 2022 gave CQC new powers to assess care and support at a local council and integrated care system level.
This means CQC now also look at how well local councils are doing against their legal duties. They assess how councils work with people, provide support, make sure people are safe, and what the leadership is like.
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