“Words can invite people in, or keep them out”. Listen to our podcast about why language matters and the impact this has on people who access services (5 mins) with Catriona Moore and Sally Percival, hosted by Linda Doherty from TLAP.
This report belongs to a set of three designed to support local areas to improve their provision of information, advice and brokerage for people who need social care. Shaping the future - part 1 explores...
The Advice and information needs in adult social care report is an interactive map that demonstrates people's typical journeys through the complicated care system and identifies the "pinch points"...
Principles for the provision of information and advice is a short practical framework that sets out the main issues that councils need to consider when developing a comprehensive and coherent local...
The Social care jargon buster is a plain English guide to the most commonly used social care words and phrases and what they mean. Chair of TLAP's Information and Advice work stream and Chief Executive...